FAQ
What materials are your shower curtains made of? Our shower curtains are crafted from high-quality, water-resistant materials, including PEVA, EVA, and premium polyester. All materials are mildew-resistant, easy to clean, and free from harmful chemicals, ensuring durability and safety for daily use. Specific material details are listed on each product’s individual page.
Are your shower heads compatible with all standard plumbing? Yes, the majority of our shower heads are designed to fit standard 1/2-inch pipe connections, which are common in most homes. If a shower head has specific compatibility requirements, this information will be clearly noted in the product description to help you confirm fitment before ordering.
How do I clean and maintain my soap dish? Our soap dishes are designed for easy maintenance. For plastic or silicone soap dishes, simply wipe clean with a damp cloth and mild soap. For metal soap dishes, avoid abrasive cleaners to prevent scratches, and dry thoroughly after use to maintain their finish. Regular cleaning will help prevent soap scum buildup.
Order Questions
How can I check the status of my order? Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your order’s delivery status through our shipping partner’s website. Tracking information may take 24-48 hours to update after shipping.
Can I change or cancel my order after placing it? We can only modify or cancel orders that have not yet been processed or shipped. If you need to make changes, please act quickly. Once an order is processed and handed over to the shipping carrier, we cannot adjust the shipping address, cancel the order, or modify the items purchased.
Shipping Questions
How long will it take for my order to arrive? Order processing takes 1-2 business days. Domestic shipping typically takes 3-5 business days after processing, while international shipping ranges from 7-14 business days for standard delivery. Remote locations or customs delays may extend delivery times slightly.
Do you offer free shipping? We offer free standard shipping on domestic orders above a certain value. Promotional free shipping offers may also be available from time to time. Shipping costs for orders below the free shipping threshold, as well as international shipping costs, are calculated at checkout based on your location and order details.
Returns & Refunds Questions
What is your return policy? You may return unused, unopened products within 30 days of delivery for a full refund or exchange. Products must be in their original packaging and in pristine condition. Custom or personalized items are not eligible for return unless they are defective.
What if my product arrives damaged or defective? If your order arrives damaged, defective, or missing items, please notify us within 48 hours of delivery. We will guide you through the return process and arrange for a replacement or full refund, including any applicable shipping costs, once we verify the issue.
Other Questions
Are your products covered by a warranty? Most of our products come with a limited warranty against manufacturing defects. The warranty period varies by product and is specified on each product’s page. The warranty does not cover damage from improper use, installation, or normal wear and tear.
Do you offer product installation guidance? We provide basic installation instructions for products like shower heads, which are included in the packaging. Additional installation tips and troubleshooting advice can be found on our website’s resources section.