Return & Exchange Policy
We want you to be completely satisfied with your purchase of bathroom essentials, including our shower curtains, shower heads, and soap dishes. This Return & Exchange Policy outlines the guidelines for returning or exchanging products, ensuring the process is fair, transparent, and straightforward for all customers. By placing an order, you agree to comply with the terms outlined below. Please read this policy carefully before initiating a return or exchange.
Eligible returns must meet the following criteria: products must be unused, unopened, and in their original packaging, with all tags, labels, and accessories intact. Returns are accepted within 30 days of the delivery date. Products that have been used, installed, damaged, or altered in any way (other than damage caused during shipping) are not eligible for return or exchange. Additionally, custom or personalized items are non-returnable unless they arrive defective or damaged.
To initiate a return or exchange, please follow the instructions provided on our website. You will need to provide your order details and a brief explanation of the reason for the return or exchange. Once your return request is approved, you will receive guidance on how to package and ship the product back to us. Please ensure the product is securely packaged to prevent damage during transit—we recommend using the original packaging if possible.
Customers are responsible for covering the shipping costs associated with returning products, unless the return is due to a defective, damaged, or incorrect item (sent by us). In cases where we are responsible for the return, we will provide a prepaid shipping label or reimburse you for the reasonable shipping costs upon verification of the issue. Shipping costs for returns are non-refundable, even if you received free shipping on your original order.
Once we receive and inspect your returned product (typically within 3-5 business days of delivery to our facility), we will process your refund or exchange. For refunds, the full purchase price of the eligible product will be credited back to your original payment method. Please note that refund processing times may vary depending on your payment provider, and it may take 5-7 business days for the refund to appear in your account.
For exchanges, we will ship the replacement product to you once the returned item has been inspected and approved. Exchanges are subject to product availability. If the requested replacement product is out of stock, we will offer you a full refund or an alternative product of equal or similar value. Shipping costs for exchanges (to send the replacement to you) are covered by us, unless the exchange is for a different product with a higher price—you will be responsible for paying the difference in price.
If you receive a defective, damaged, or incorrect product (different from what you ordered), please notify us within 48 hours of delivery. You will need to provide photos or other evidence of the damage, defect, or error to help us verify the issue. We will then arrange for a free return and either send you a replacement product or issue a full refund, including any applicable shipping costs. Failure to notify us within 48 hours of delivery may result in delayed processing or denial of the claim.
We reserve the right to refuse any return or exchange that does not meet the criteria outlined in this policy. If a returned product is inspected and found to be ineligible (e.g., used, damaged, or missing parts), we may ship the product back to you at your expense, or dispose of it if you choose not to have it returned.
This Return & Exchange Policy does not affect your statutory rights as a consumer. We reserve the right to update or modify this policy at any time without prior notice—any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated terms.